PRIVACY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or enter information into www.pro-coat-services.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

- “Email Lists,” are electronically stored files that the Site automatically retains when you input an email address into the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Personal Information.

HOW DO WE USE YOUR INFORMATION

Information that we collect is generally to fulfill any inquiries placed through the Site (including arranging for estimates, phone meetings, and invoices).

By submitting your information to us via the Site’s website contact forms, Facebook Ad forms and Instagram Ad forms, you agree to receive SMS messages from ProCoat Painting at the phone number provided. Data rates may apply, message frequency varies, reply STOP to opt-out.

Additionally, we use this Information to:

Communicate with you; and

We use the Device Information that we collect to help us to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Squarespace to power our online store.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DATA

When you input your personal information through the Site, we will maintain your Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at bill@pro-coat-painting.com

TERMS

By using our services, you agree to comply with these terms of service. If you do not agree with any part of these terms, please do not use our services.

SERVICES

We provide professional painting services. Our services include but are not limited to painting, consultation, surface preparation, paint application, and minor repairs.

ESTIMATES AND QUOTES

We offer free estimates for all projects. Our estimates are based on the information provided by the customer and may change after an on-site assessment. The final quote will be provided before work begins. Any changes in scope may result in adjustments to the quote.

BOOKING AND PAYMENT

To secure our services, a deposit may be required at the time of booking. The remaining balance is due upon project completion. We accept various payment methods, including cash, credit/debit cards, and electronic transfers.

CANCELLATION AND RESCHEDULING

If you need to cancel or reschedule your project, please notify us at least 2 days in advance. Cancellations made with insufficient notice may result in a cancellation fee. We understand that unforeseen circumstances may arise, and we will work with you to find a suitable solution.

CUSTOMER RESPONSIBILITIES

It's important that the customer ensures access to the property, provides clear instructions, and communicates any specific requirements.

LIABILITY

While we take all necessary precautions to protect your property during the painting process, we are not liable for any damage to belongings, plants, or structures that are not directly related to our work.

GOVERNING LAW

These terms of service and any disputes are governed by the laws of New York.

CHANGES

We may modify these terms of service at any time. Any changes will be effective upon posting on our website. It is your responsibility to review these terms periodically for any updates.

CONTACT

If you have questions, or if you would like to make a complaint, please contact us by e-mail at bill@pro-coat-painting.com.